Privacy Policy

Last updated: 24 August 2026

At Mind Your Head Removals Ltd, we are committed to protecting and respecting your privacy.

This Privacy Policy explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others, and how we keep it secure.

If we update this Privacy Policy, we will post any changes on our website.

Who are we?

For the purposes of UK data protection law, including the UK General Data Protection Regulation (UK GDPR), the data controller is Mind Your Head Removals Ltd.

Mind Your Head Removals Ltd provides removal, relocation, packing, storage, courier and associated services.

We are committed to complying with our data protection obligations by keeping personal data up to date, storing and destroying it securely, not collecting or retaining excessive amounts of data, protecting personal data from loss, misuse, unauthorised access and disclosure, and ensuring that appropriate technical and organisational measures are in place to protect your information.

Outline of this Privacy Policy

We are committed to protecting your privacy. This policy explains:

What personal information we collect
How and why we collect your personal information
How we use your personal information
When and why we may share your information with others
How long we keep your information
How we keep your information secure
The rights and choices you have regarding your personal data

We do not sell your personal information to third parties and do not intend to do so.

This policy applies when you use our website, contact us, request a quotation, book a service or otherwise use our services.

How do we collect information from you?

We collect and use your personal information in accordance with this Privacy Policy.

We may collect personal information when you:

Request a quotation from us
Book or purchase a removal, relocation, packing, storage, courier or associated service
Contact us by telephone, email, website, social media or in person
Ask us for information about our services
Submit an enquiry, question, complaint or feedback
Visit or use our website
Apply for a job with us
Consent to receiving marketing communications from us

We may also collect information from third parties where necessary to provide our services, such as estate agents, solicitors, property managers, referral partners or other individuals authorised by you.

Cookies

We may use cookies and similar technologies, including small text files stored on your device and web technologies that help us understand how our website is used.

Cookies may help us:

Improve the functionality of our website
Understand how visitors use our website
Remember preferences where appropriate
Improve the content, design and layout of our website
Make our website more relevant to users

You can choose to refuse or restrict cookies through your browser settings. You can also set your browser to notify you when a website attempts to place a cookie on your device.

Please note that restricting certain cookies may affect the functionality of parts of our website.

What type of information do we collect?

The information we collect depends on how you use our services. It may include:

Your name
Your home, collection or delivery address
Your email address
Your telephone number
Your company name, where applicable
Details relating to your move or relocation
Details of the property or properties involved in your move
Information about items being moved, packed, stored or transported
Access and parking information
Your preferred dates and times
Information you provide about any specific requirements or instructions
Payment and transaction information
Correspondence between you and us, including emails and notes of telephone calls
Website usage information, IP address and technical information relating to your use of our website

Where you provide us with information relating to another person, you should ensure that you have their permission to provide that information to us where appropriate.

We may occasionally need to process additional information where it is necessary to provide a tailored or safe service. We will only process this information where there is a lawful basis to do so and where it is relevant and necessary.

How do we use your personal information?

We may use your personal information to:

Provide quotations and information about our services
Process and manage bookings
Carry out removal, relocation, packing, storage, courier and associated services
Communicate with you about your booking
Manage collections, deliveries and access arrangements
Process payments and maintain financial records
Respond to questions, concerns or complaints
Improve our services and customer experience
Maintain our website and understand how it is used
Prevent and detect fraud or other unlawful activity
Recover debts where necessary
Meet our legal and regulatory obligations
Protect the rights, property and safety of Mind Your Head Removals Ltd, our staff and our customers
Send marketing communications where you have agreed to receive them or where we are otherwise permitted to do so by law

We will only process your personal information where we have a lawful basis to do so. This may include where:

You have given us your consent
It is necessary to perform a contract with you or take steps at your request before entering into a contract
We have a legal obligation
We have a legitimate business interest that does not override your rights and freedoms

How long do we keep your information?

We review our retention periods for personal information regularly.

We will keep your personal information only for as long as necessary for the purposes for which it was collected, including to provide our services, maintain appropriate business records, resolve disputes and meet legal, accounting or regulatory requirements.

When personal information is no longer required, we will securely delete or anonymise it.

Sharing your personal information

We may share your information with trusted third parties where necessary to provide our services or operate our business.

This may include:

Employees and authorised representatives of Mind Your Head Removals Ltd
Subcontractors and partners involved in providing services to you
Storage providers
Tradespeople or specialist service providers engaged with your agreement where necessary to provide a service
IT, website, software and communications providers
Payment providers and financial service providers
Professional advisers, including accountants, insurers and legal advisers
Debt collection agencies where necessary
Law enforcement agencies, regulators, courts or public authorities where required or authorised by law

When we use third-party service providers, we only share the personal information necessary for them to carry out the relevant service.

We take reasonable steps to ensure that organisations handling personal information on our behalf are required to keep it secure and only use it for authorised purposes.

We will not sell your personal information to third parties.

We will not share your personal information with third parties for their own direct marketing purposes unless you have asked or agreed for us to do so.

How do we protect your information?

We take the security of your personal information seriously.

We use appropriate technical and organisational measures designed to protect your information from:

Unauthorised access
Loss
Misuse
Alteration
Disclosure
Destruction

Where appropriate, information submitted through our website may be protected using secure technology, including encryption.

Access to personal information is restricted to people and organisations who have a legitimate need to access it.

We may occasionally ask you to confirm your identity before providing you with access to personal information.

Although we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

Marketing and your choices

You have a choice about whether you wish to receive marketing communications from us.

Where required, we will ask for your consent before sending you direct marketing communications by email, text message or other electronic means.

You can opt out of marketing communications at any time.

You may do this by:

Using the unsubscribe option included in a marketing email, where available
Contacting us and asking us to update your marketing preferences

Opting out of marketing will not prevent us from contacting you about an existing booking, service, payment or other necessary business matter.

Your privacy rights

Under UK data protection law, you may have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request the deletion of your personal information in certain circumstances
Request that we restrict how we use your personal information in certain circumstances
Object to certain types of processing
Request the transfer of certain information to you or another organisation where applicable
Withdraw your consent where we rely on consent to process your information

You can contact us to exercise your rights.

We may need to verify your identity before responding to a request.

We will normally respond to valid requests within the time limits required by law.

We will not normally charge a fee for responding to a request, unless the request is manifestly unfounded, excessive or repetitive, or unless otherwise permitted by law.

Complaints

If you have a complaint or concern about how we handle your personal information, please contact us first so that we have the opportunity to resolve the matter.

You can contact us using the contact details provided on our website.

If you remain unhappy with how we have handled your personal information, you may have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s independent authority for data protection matters.

Customer service complaints

If you have a complaint about any aspect of a service provided by Mind Your Head Removals Ltd, please contact us with details of your complaint.

We will investigate your complaint and aim to provide a response within a reasonable timeframe.

If your complaint cannot be resolved at the first stage, it may be escalated for further review by senior management.

Your consent

Where we rely on your consent to collect or use personal information, you have the right to withdraw that consent at any time.

By using our website and services, you acknowledge that we may collect and use your personal information in accordance with this Privacy Policy and applicable data protection laws.

If we make significant changes to this Privacy Policy, we will update the policy on our website.

We will not contact you for marketing purposes by email, phone, post or text message unless you have given your prior consent. You can change your marketing preferences at any time by contacting us by email: enquiries@myhremovals.com or telephone on 01273 569266

Disclaimer

The contents of this website are provided for general information and for use by visitors and customers of Mind Your Head Removals Ltd.

While we make reasonable efforts to ensure that information on our website is accurate and up to date, we do not guarantee that all information will always be complete, accurate or current.

To the fullest extent permitted by law, Mind Your Head Removals Ltd shall not be liable for any loss or damage arising from the use of, or inability to use, this website.

We do not guarantee that the website will operate without interruption or error, or that the website or its server will always be free from viruses or other harmful components. Users are responsible for taking appropriate steps to protect their own devices and data.

Where our website contains links to third-party websites or resources, these are provided for convenience only. We do not control, endorse or accept responsibility for the content, accuracy, availability or security of third-party websites.

Use of our website is at your own risk.

English law shall apply to matters relating to the contents of this website and any disputes shall be subject to the jurisdiction of the courts of England and Wales, except where applicable law provides otherwise.